Returns Policy
We do not offer refunds or exchanges for opened products due to hygiene concerns. However, we do offer replacements purely on a case by case basis and it is always our endeavour to help our customers to the best of our ability as the case may be. The genuine cases of damage, leakage, missing product(s), wrong delivery of product(s) will be taken into consideration.
The customer shall bring the same to our notice within 7 working days from the date of receiving the product(s).
All claims for shortages or damages must be reported to customer service at hi@theherbal.shop on the day of delivery.
The customer shall bring the same to our notice within 7 working days from the date of receiving the product(s).
All claims for shortages or damages must be reported to customer service at hi@theherbal.shop on the day of delivery.
Cancellation Policy
Orders once placed through theherbal.shop cannot be cancelled and no refunds will be made once an order has been successfully placed through theherbal.shop
If you have any questions regarding these Terms and Conditions, please email us at hi@theherbal.shop