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- Orders and Returns
- Payment Information
- Shipping Information
Once an order is submitted its details are emailed you. This email will contain the order number. You can log in with your credentials to our site and track the order status as well as the order details. If you have any issues or queries please get in touch with our Customer Care immediately. Get in touch on our WhatsApp (9am-7pm) or drop us an email at hi@theherbal.shop
When you order from our website, we ensure that the order gets processed within 24 hours and gets delivered within 1-4 weeks depending upon your delivery location.
Our shipping partner will leave a notice at your address notifying you of an alternative delivery or pick-up arrangement.
Delivery cost is included in the total cost
Yes, you will be asked to sign a delivery form, in which you confirm that the product(s) was delivered in the correct condition (without obvious defects or damage).
Returns for the Herbal category will be accepted only for Damaged/ Defective products. You will need to inform us of any damages/ defects within 48 hours of delivery of the product, to receive the replacement.
Please contact our Customer Care team on whatsApp (9am-7pm) or drop us an email at hi@theherbal.shop
No cancellations are allowed on Herbal categories once the order is placed. In case of any exception, at the sole discretion of TheHerbalShop, two-way shipping charges will be borne by the customer. In case of cancellations, no refund will be made for Part Payment orders that contain products
If upon delivery of the product, you discover that the product packaging has been opened or is damaged, please do not accept the package and immediately notify our Customer Care team. We will offer a full refund, or send a replacement product, depending on your preference and product availability.
We support the following payment options: Credit card, Debit card and Net Banking
Sorry, no part payments are accepted.
Returns for the Herbal category will be accepted only for Damaged/ Defective products. You will need to inform us of any damages/ defects within 48 hours of delivery of the product, to receive the replacement.
Please contact our Customer Care team on whatsApp (9am-7pm) or drop us an email at hi@theherbal.shop
No cancellations are allowed on Herbal categories once the order is placed. In case of any exception, at the sole discretion of TheHerbalShop, two-way shipping charges will be borne by the customer. In case of cancellations, no refund will be made for Part Payment orders that contain products
If upon delivery of the product, you discover that the product packaging has been opened or is damaged, please do not accept the package and immediately notify our Customer Care team. We will offer a full refund, or send a replacement product, depending on your preference and product availability.
We support the following payment options: Credit card, Debit card and Net Banking
Sorry, no part payments are accepted.
Once an order is submitted its details are emailed you. This email will contain the order number. You can log in with your credentials to our site and track the order status as well as the order details. If you have any issues or queries please get in touch with our Customer Care immediately. Get in touch on our WhatsApp (9am-7pm) or drop us an email at hi@theherbal.shop
When you order from our website, we ensure that the order gets processed within 24 hours and gets delivered within 1-4 weeks depending upon your delivery location.
Our shipping partner will leave a notice at your address notifying you of an alternative delivery or pick-up arrangement.
Delivery cost is included in the total cost
Yes, you will be asked to sign a delivery form, in which you confirm that the product(s) was delivered in the correct condition (without obvious defects or damage).